Contact & Support Guidelines

Scammune™ Support Hub

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  • Technical Support

  • Consultation Inquiries

  • General Questions about Scammune™ 

  • Media and Speaking Requests

All inquiries are reviewed through a single support inbox and will be routed appropriately.

Types of Inquiries

Technical Support

Contact support if you are experiencing issues with:
  • Logging into your account
  • Accessing course materials
  • Billing or purchase issues
  • Video playback or platform errors
When submitting a technical support request, please include:
  • The email address used to purchase the course
  • A brief description of the issue
  • Screenshots if available

General Questions

You may contact Scammune™ for general questions including:
  • Questions about courses or programs
  • Clarification about course content
  • Partnership or collaboration inquiries
  • Other general information requests
Please note that support cannot provide individual scam analysis or investigation through email.

Consultation Inquiries

If you would like personal guidance reviewing a potential scam situation, consultation sessions are available.

Consultations may include:
  • One-on-one discussion of your situation
  • Guidance using the Scammune™ Scam Immunity framework
  • Practical steps to reduce risk moving forward
Detailed scam analysis and individualized guidance are provided only through scheduled consultation sessions.

Media & Speaking Inquiries

  • Podcast appearances
  • Media commentary
  • Conference presentations
  • Fraud prevention training and speaking engagements
Please include the following information in your request:
  • Organization or publication name
  • Topic or interview focus
  • Proposed dates
  • Audience size and format
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Important Security Notice

For your safety, do not send sensitive personal or financial information, including:
  • Bank account numbers
  • Wire instructions
  • Cryptocurrency wallet addresses
  • Social Security numbers
  • Copies of identification or financial documents
Messages containing sensitive financial information may be deleted for security reasons.

Response Time

We aim to respond to inquiries within 24–48 business hours during normal business days.

Note: This inbox is NOT monitored for urgent fraud situations.

Disclaimers

Educational Information Only

Scammune™ provides educational information about fraud prevention and scam awareness. Information provided through the website, support hub, courses, or communications is intended for general informational purposes only.

No Legal or Financial Advice

Nothing provided through the Scammune™ Support Hub constitutes legal advice, financial advice, investigative services, or law enforcement assistance.

Submitting a support request does not create an attorney-client relationship or any professional advisory relationship.

No Scam Investigation Services

Scammune™ does not provide investigation, recovery, or enforcement services related to scams or fraud.
Individuals who believe they are victims of fraud should contact:
  • Their financial institution immediately
  • Local law enforcement
  • The FBI Internet Crime Complaint Center (IC3)

No Scam Recovery Services

Scammune™ does not provide fund recovery services and will never request payment to recover funds lost to scams.

If someone claims to represent Scammune™ and offers to recover lost funds for a fee, it is a scam.

Third-Party Conduct

Scammune™ does not control or monitor the actions of third parties, including scammers, criminals, financial institutions, online platforms, or other individuals.

Scammune™ is not responsible for the actions, statements, or representations made by any third party.

No Guarantee of Fraud Detection

Scammers continuously evolve their methods. While Scammune™ provides education and strategies designed to help individuals reduce risk, no system can guarantee detection or prevention of fraud.

Users remain responsible for their own decisions and actions.

Communication Security

Email and web forms may not be secure communication channels.

Users should avoid sending confidential or sensitive information through the Support Hub.

Limitation of Liability

To the fullest extent permitted by law, Scammune™ and its representatives shall not be liable for any direct, indirect, incidental, consequential, or financial losses arising from:
  • Reliance on information provided through Scammune™
  • Decisions made by users
  • Interactions with third parties
  • Fraud or scam activity

Right to Refuse or Limit Support

Scammune™reserves the right to decline, redirect, or limit responses to inquiries that:
  • Request investigative services
  • Request legal or financial advice
  • Contain abusive or inappropriate content
  • Fall outside the scope of the Support Hub

Support Staff Responses

Responses may be provided by Scammune™ support staff or representatives and may not always come from Sarah Frano.

Contact & Support Guildelines

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